Orders placed after 3pm EST are shipped the day following payment clearance.
Shipping charges are based on total order [weight/price]. Within the US, shipping is UPS Ground unless otherwise requested. We ship to APO and other American territories for the same rate.
We do ship to post office boxes and Internationally, however, orders are sent via US Priority Mail unless otherwise requested.
MERCHANDISE with TAGS and RECEIPTS
These items may be returned within 30 days of purchase for a full refund of the purchase price. Please keep in mind that shipping charges are not refundable.
MERCHANDISE with TAGS but NO RECEIPTS
These items may be returned within 30 days of purchase for a pro-rated credit of the purchase price towards an exchange of an alternate item. Please keep in mind that shipping charges are not refundable.
SHIPPING CHARGESShipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less shipping fee if their entire order is returned for a refund.
REFUNDSCustomers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.
EXCHANGESCustomers wishing to exchange an item(s) should reorder the desired item(s) via our web site, www.biscuitsbaseball.com, and separately return the item(s) for which they would like to receive credit.
PACKAGING ERRORSIf you have received an incorrect item(s), please email, email@example.com, or call us (334.323.2255 ext 386) so we may immediately begin to correct the error.